Refund & Cancellation Policy
How returns, cancellations and refunds work at Crayzee.
Last updated: September 2026
Returns & Exchanges
- •You can request a return or exchange within 7 days of delivery.
- •The item must be unused, unwashed, and returned with all original tags intact.
- •Size exchanges are free once per order, subject to stock availability.
- •To start a return, email crayzee.in@gmail.com with your order ID and a photo of the item.
Items We Cannot Accept
- •Products that have been worn, washed, altered, or damaged after delivery.
- •Items returned without original tags or packaging.
- •Customised or personalised products, unless they arrived damaged or defective.
- •Requests raised more than 7 days after delivery.
Order Cancellation
- •You can cancel your order free of charge any time before it is marked as Shipped.
- •Once shipped, an order cannot be cancelled — you may raise a return after delivery instead.
- •We may cancel an order ourselves if the item is out of stock or the delivery address is unserviceable.
- •To cancel, contact us at crayzee.in@gmail.com with your order ID.
Refund Process
- •Approved refunds are processed within 5–7 business days after we receive and inspect the returned item.
- •Online payments are refunded to the original payment method used at checkout.
- •For Cash on Delivery orders, refunds are sent to your bank account via UPI or NEFT.
- •Shipping charges are non-refundable unless the item was damaged, defective, or incorrect.
- •If your order was cancelled before shipping, the full amount including shipping is refunded.
Damaged or Wrong Items
- •If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
- •Please share an unboxing photo or video — it helps us resolve your case faster.
- •We will arrange a free replacement or a full refund, including shipping charges.